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Community Satisfaction Surveys

Community Satisfaction Survey

Each year the State Government engages independent consultants to conduct a random sample survey of 400 South Gippsland residents to measure the perceived performance of Council. The results are attached below for your information.

In 2012 there were significant changes to the methodology and content of the survey so comparisons cannot be made with results from 2011 and prior. The 2012 results provide a benchmark for tracking comparisons in subsequent years.

Five core broad council performance measures are highlighted and these are followed by measures for specific services.  The reports identify areas for improvement.

Through these reports, Council can monitor its performance against other 'large rural shires' in its comparative council group and look at ways to increase community satisfaction with Council services.

Download Council's Community Satisfaction Survey Results:

Community Satisfaction Survey 2016

Community Satisfaction Survey 2015

Community Satisfaction Survey 2014

Community Satisfaction Survey 2013

Community Satisfaction Survey 2012

Community Satisfaction Survey 2011

Community Satisfaction Survey 2010