Making A Complaint

If you wish to complain about a septic system in your neighbourhood, you should contact us.

To help us investigate your complaint, please let us know:

• Whether you have spoken to your neighbour about the problem
• If there is waste leaking from the property onto the roadside or your property
• If there are any smells or odours
• Where the leak is coming from and where it is going
• How long the issue has been occurring

What happens when you make a complaint?

• We will investigate any complaint within five business days
• We will inform you of the outcome of our investigation