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After an Emergency

Asking for help after an emergency

By asking for help and having a supportive network around you, you will be more likely to return quickly and easily to a normal life. For many people, asking for help can be difficult for a number of reasons. However, opening up about your experiences straight away has shown to reduce the severity of trauma.

The Community Guide to local health services and supports booklet lists a range of local community groups and organisations that could help you with a variety of needs. From food and clothing, through to counselling and other support.

Looking after yourself after an emergency


It is normal to experience a range of physical, mental, emotional and behavioural reactions following an emergency or distressing event.  It is important people look after their mental health and that of their friends, family and neighbours.  If at any time you are worried about your mental health or the mental health of a loved one, call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.  

Family Violence 

While emergencies can put additional stress on close relationships and families, there is never an excuse for family violence. If you are a victim of family violence, help and support is available. Contact Safe Steps 24/7 on 1800 015 188.


Each emergency will trigger different levels of financial assistance and support. In the event of an emergency, Council will share the relevant resources as soon as this information becomes available.  


Contacting your insurance provider in the first instance is an important step. Write a list of all the items that have been damaged or lost, including food, furniture and fixtures. Before authorising any major repairs, speak to your insurance company and only make minor repairs to ensure safety. Contact Council if you need assistance from our emergency management staff or a building inspector to provide documentation for your insurance company.


After an emergency event, if you are unable to stay at your property or with family/friends, please contact Council for assistance. We will be able to support you to find alternate accommodation or provide you with information on accommodation options. 

What Council Does After an Emergency 

After an emergency, Council may perform various activities to assist the community with recovery.

This may include conducting impact assessments, clearing trees and roads, traffic management, animal welfare support and distributing information to the community and media.

Contacting Council is often the best way to get help find the answers to your questions. We have emergency management staff, planners, building surveyors and environmental health staff that can assist with queries specific to your situation.